IT Support Professional

12 hours ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
Role Overview

We are seeking an IT Support Professional to join our global team at Frasers Group. This is an exciting opportunity for a Junior IT Analyst to gain knowledge and qualifications to grow their career.

Job Description

In this role, you will take responsibility for providing IT support via our contact centre and ticketing systems, managing a broad range of queries from our Head Office, Warehouses, and Retail globally. You will be taught various troubleshooting methods and how to proactively manage a ticketing queue, escalating issues when necessary. Additionally, you will write technical documentation and knowledge articles, and assist the wider IT teams with hardware/software preparation.

Key Responsibilities:
  • Provide comprehensive IT support to our global locations
  • Manage and resolve technical queries in a timely manner
  • Collaborate with senior team members to escalate complex issues
  • Develop and maintain technical documentation and knowledge articles
Requirements

To succeed in this role, you should have a strong passion for IT and a desire to develop your skillset. Our ideal candidate will be team-focused, able to communicate effectively, and possess problem-solving skills. While prior experience is not essential, relevant training or certifications will be advantageous.

We offer a competitive salary and benefits package, including access to our IT Training Programme. As part of our team, you will enjoy a dynamic work environment and opportunities for growth and development.

What We Offer

Our company offers a wide range of benefits, including:

  • A competitive salary: £25,000 - £30,000 per annum, depending on location and experience
  • Access to our IT Training Programme for career development
  • A dynamic work environment with opportunities for growth and progression
  • A benefits package that includes discounts, wellness initiatives, and recognition programmes


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