IT Service Desk Junior Analyst

7 days ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
Role Overview

We are seeking a highly motivated IT Service Desk Junior Analyst to join our team at Frasers Group.

As a Junior Analyst, you will be responsible for providing technical support to our Head Office, Warehouses, and Retail locations globally.

Key Responsibilities
  1. Provide first-line technical support via our contact centre and ticketing systems.
  2. Develop and implement effective troubleshooting methods to resolve IT-related issues.
  3. Assist in the preparation of hardware and software for our wider IT teams.
  4. Collaborate with senior team members to escalate and challenge complex issues.
  5. Contribute to the creation of technical documentation and knowledge articles.
Requirements
  1. No prior experience is necessary, but a passion for IT and a desire to learn and develop your skillset is essential.
  2. You must be a team player with excellent communication skills and the ability to work effectively with colleagues.
  3. Problem-solving skills and the ability to think logically and calmly under pressure are essential.
  4. Proactive management and prioritization of a busy workload are critical.
  5. Experience in a customer-facing role or a retail/warehouse environment is desirable but not essential.
What We Offer

In addition to a competitive salary and benefits package, we offer a wide range of perks for our colleagues.

Our benefits include:

  • Reward, Recognition, and Opportunities
  • Frasers Champion peer-nominated scheme
  • Fearless 1000 bonus scheme
  • Frasers Festival celebration
  • CEO Sessions and Retail Reconnect programs
  • Frasers Fit wellbeing program and Retail Trust charity support

At Frasers Group, we are committed to creating a positive and inclusive work environment that supports the development of our colleagues.

We are an equal opportunities employer and welcome applications from diverse candidates.



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