Senior ServiceNow ITSM Analyst

3 days ago


Knutsford, Cheshire East, United Kingdom Experis Full time
Job Overview

This is a unique opportunity to work as a ServiceNow Senior Business Analyst for one of our major clients. As part of our team, you will be responsible for designing and implementing business solutions using the ServiceNow platform. With a salary of up to £538.65 per day (Umbrella inside IR35), this contract role offers a challenging and rewarding experience.

About the Role

The ServiceNow Senior Business Analyst will play a critical role in capturing and defining business requirements, ensuring that they are delivered within the agreed timeframes. Key responsibilities will include leading ITSM customer working groups, interacting directly with customers and development teams, and identifying areas of process and tooling improvement.

Key Requirements
  • Proven experience in business analysis and requirements gathering
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
Technical Requirements
  • Proficiency in ServiceNow platform
  • Experience in business and operational architecture design
  • Knowledge of IT service management principles


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