ServiceNow Senior Business Analyst Lead

17 hours ago


Knutsford, Cheshire East, United Kingdom Experis Full time
Job Overview

We are seeking a highly skilled ServiceNow Senior Business Analyst to join our team at Experis. As a key member of our IT organization, you will play a critical role in defining and delivering business requirements for our IT Service Management function.

About the Role

This is a contract position that will run until June 2025, with a hybrid work arrangement requiring 2-3 days per week in Knutsford. The daily rate for this position is up to £538.65 (Umbrella inside IR35).

Key Responsibilities
  • Capture and define business requirements for the IT Service Management function, focusing on the ServiceNow ITOM platform.
  • Work closely with development teams to ensure delivery of business requirements within the agreed timelines.
  • Collaborate with customers, stakeholders, and offshore development teams to identify areas of process and tooling improvement.
Required Skills and Qualifications
  • Deep understanding of how ServiceNow delivers ITSM/ITOM to an organization and ability to align business requirements to the specific way these are implemented within that platform.
  • Exposure to key modules such as Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue.
  • In-depth knowledge of business and operational architecture design with a solid understanding of implications on adjacent business areas.
Benefits

This role offers a unique opportunity to work with a leading IT organization, driving business transformation through innovative technology solutions. If you have a passion for service management, a strong technical background, and excellent communication skills, we encourage you to apply.



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