ServiceNow ITSM/ITOM Professional
4 weeks ago
We are seeking a highly skilled ServiceNow ITSM/ITOM Professional to join our team at Undisclosed. As a key member of our ServiceNow practice, you will be responsible for capturing and defining business requirements, ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.
About the RoleThis is a challenging and rewarding opportunity for an experienced Servicenow Business Analyst to work closely with our clients, delivering solutions that meet their needs and exceed their expectations. You will have the opportunity to work on a wide range of projects, from implementing new ITSM tools to optimizing existing processes.
Key Responsibilities- Understand current 'as is' processes
- Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
- Leading various ITSM customer working and focus groups to solicit requirements
- Direct interaction with customers – as well as on and off-shore development teams
- Identify areas of process and tooling improvement
- Ensure gaps are clearly defined and assessed
- Functional specification of 'target state' processes
- Work closely with the development teams throughout all phases
- Produce test strategies and engage actively in the testing phase
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
- Work closely with BA's in other ITSM streams
- Take an active role in customer and stakeholder engagement sessions
- Take respective ownership throughout the project lifecycle
- Ongoing involvement in continuous improvement of operating process and toolset enhancement
To be successful in this role, you will need:
- A deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform.
- Exposure to the following key modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue.
- Experience in business and operational architecture design with a solid understanding of implications on adjacent business areas.
- In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported.
The estimated salary for this role is £538.65 per day, inside IR35 umbrella.
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