Business Systems Analyst

3 weeks ago


Knutsford, Cheshire East, United Kingdom Undisclosed Full time
Undisclosed: A Business Opportunity

We are seeking an experienced ServiceNow Senior Business Analyst to lead the capture and definition of business requirements, ensuring timely delivery within the IT Service Management function.

Main Responsibilities:
  • Lead various ITSM customer working groups and focus groups to gather requirements.
  • Develop test strategies and actively participate in the testing phase.
  • Coordinate user acceptance testing with key project stakeholders to ensure deliverables meet requirements.
  • Take ownership throughout the project lifecycle.
Requirements:
  • Conversant with Agile methods, including SCRUM.
  • Familiarity with identifying and mapping project stakeholders.
  • Experience in working in a team, creating and managing project plans.
  • Ability to identify common types of risks/issues and project dependencies.
Key Skills:
  • In-depth knowledge of ServiceNow's ITSM/ITOM capabilities.
  • Understanding of business and operational architecture design.
  • Proficient knowledge of available business analysis tools and templates.
Working Conditions:

A hybrid work arrangement (2-3 days per week) is offered in Knutsford. The estimated annual salary for this position is £90,000.



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