Senior Business Systems Analyst

2 days ago


Knutsford, Cheshire East, United Kingdom Undisclosed Full time
Job Description

We are looking for a talented ServiceNow Senior Business Analyst to join our team in Knutsford. As a key member of our IT Service Management function, you will be responsible for capturing and defining business requirements to deliver high-quality solutions.

Your primary objective will be to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and internal Policies and Policy Standards.

You will work closely with customers, as well as onshore and offshore development teams, to identify areas of process and tooling improvement. This includes leading various ITSM customer working groups to solicit requirements, conducting direct interaction with customers, and identifying gaps in current processes.

In terms of technical requirements, you should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM, with exposure to key modules such as Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue.



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