Senior ServiceNow Business Analyst

3 weeks ago


Knutsford, Cheshire East, United Kingdom Undisclosed Full time
About Us

Undisclosed is a leading provider of service management solutions, helping organisations to deliver exceptional customer experiences. We are passionate about delivering innovative solutions that meet the needs of our clients and exceed their expectations.

Our Culture

We are a dynamic and collaborative team, passionate about delivering exceptional results. We value creativity, innovation, and teamwork, and we are committed to providing a supportive and inclusive environment for our employees.

What We Offer

We offer a competitive salary, excellent benefits, and opportunities for career growth and development. We are proud of our diverse and inclusive culture, and we are committed to creating an environment where everyone can thrive.

About the Role

This is a challenging and rewarding opportunity for an experienced Servicenow Business Analyst to work closely with our clients, delivering solutions that meet their needs and exceed their expectations. You will have the opportunity to work on a wide range of projects, from implementing new ITSM tools to optimizing existing processes.

Key Responsibilities
  • Understand current 'as is' processes
  • Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
  • Leading various ITSM customer working and focus groups to solicit requirements
  • Direct interaction with customers – as well as on and off-shore development teams
  • Identify areas of process and tooling improvement
  • Ensure gaps are clearly defined and assessed
  • Functional specification of 'target state' processes
  • Work closely with the development teams throughout all phases
  • Produce test strategies and engage actively in the testing phase
  • Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
  • Work closely with BA's in other ITSM streams
  • Take an active role in customer and stakeholder engagement sessions
  • Take respective ownership throughout the project lifecycle
  • Ongoing involvement in continuous improvement of operating process and toolset enhancement

The estimated salary for this role is £538.65 per day, inside IR35 umbrella.



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