Concierge and Hospitality Liaison

4 days ago


London, Greater London, United Kingdom Maybourne Group Full time

Maybourne Group is renowned for its commitment to excellence and exceptional customer service. As a Concierge and Hospitality Liaison, you will be the first point of contact for our guests, providing warm and welcoming service that exceeds their expectations.

About the Role

This is an exciting opportunity to join our team as a Concierge and Hospitality Liaison, where you will be responsible for providing personalized service to our guests, answering their queries, and resolving any issues efficiently and effectively.

Key Responsibilities
  • Respond promptly to guest inquiries, whether by phone, email, or in person, providing accurate and helpful information.
  • Assist guests with special requests, such as reservations, transportation, and event planning.

We are looking for a highly organized and proactive individual with excellent communication and interpersonal skills. You will have a passion for delivering outstanding customer service, with the ability to multitask and prioritize tasks effectively.

In return for your hard work and dedication, we offer a competitive salary of £38,000 per annum, plus a range of benefits including:

  • A generous holiday allowance, increasing after 3 and 5 years of service.
  • A pension scheme, with employer contributions.
  • Access to exclusive events and experiences, including concert tickets and VIP access to local attractions.
  • Free meals and beverages while on duty.

We strive to create a positive and inclusive work environment, where everyone has the opportunity to grow and develop. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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