Multifaceted Hospitality Liaison

7 days ago

London, Greater London, United Kingdom Dorchester Collection Full time
Position Overview

As a key member of the Dorchester Collection team, you will play a pivotal role in delivering exceptional personalized guest experiences. Our award-winning learning academy provides a unique opportunity to develop your skills and become an industry leader.

What You'll Get

As a Night Concierge with the Dorchester Collection, you will enjoy a range of benefits, including:

  • Competitive employee bonus scheme and excellent service charge
  • Complimentary stays, including breakfast, across the Dorchester Collection hotels
  • Discounted meals at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events, including a summer party and winter ball
  • Access to exclusive discounts on high street and online shopping, as well as a competitive private pension scheme
  • Opportunities for apprenticeships, training, and development
  • A £1,000 bonus for recommending a friend
  • Immediate access to wellbeing advice

What You'll Do

As a Night Concierge, you will be responsible for:

  • Providing exceptional service to our residents, including completing requests and acting as the first point of contact
  • Coordinating Night Concierge services, such as reservations and event planning
  • Distributing mail and parcels, managing parking, and commissioning handyman services
  • Presenting properties to potential tenants and assisting with administrative duties

What You'll Bring

To succeed in this role, you will need:

  • Knowledge of the local area and connections with local businesses
  • Excellent communication skills and a strong customer service ethic
  • Fluency in English, the primary language used in our hotel

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