Head of Service Management

1 month ago


Bristol, Bristol, United Kingdom C&C Group Plc Full time

C&C Group plc is a leading premium drinks company with a unique portfolio of beer and cider brands. We are seeking an experienced leader to build and mature our ITIL Best Practice within Technology Operations.

Key Responsibilities
  • Design and build a Service Management framework, encompassing Service Implementation, Operations, and Continual Improvement.
  • Establish KPIs to monitor service performance and review existing processes for improvement.
  • Lead initiatives across incident, change, problem, and request management.
  • Engage with business leaders to understand service needs and create governance frameworks.
  • Evaluate and implement service management tools to enhance service delivery capabilities.

As a seasoned ITIL professional, you will excel at enhancing processes and driving maturity in service management. Your adaptability and commitment to continuous learning will enable you to keep pace with industry evolution.

C&C Group's portfolio of owned/exclusive brands includes Bulmers, Tennent's, Magners, and a range of premium and craft ciders and beers. We value diversity of experience and skills combined with passion, and we are committed to delivering on our mission.


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