Front Desk Operations Manager

3 weeks ago


Belgrave, Leicestershire, United Kingdom Stobart Full time

Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our Operations team at Stobart. As a Front Desk Supervisor, you will be responsible for monitoring and controlling driver activity to ensure efficient execution of the plan and timely delivery of consignments.

Key Responsibilities:

  • Receive and action calls from drivers via designated call-handling function
  • Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes
  • Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan
  • Escalate to Planning any delay impacting driver shift time
  • Monitor consignments and escalate any potential service risks to the appropriate teams
  • Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
  • Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
  • Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate
  • Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management
  • Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager
  • Update required reports / spreadsheets daily
  • Complete end of shift checks as required

Requirements:

  • Excellent communication skills
  • Calm under pressure
  • Systems knowledge
  • Organised with good attention to detail

About Stobart:

Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors. We are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits:

  • Annual Leave - Competitive Holiday Entitlement
  • Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
  • Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition - We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards
  • Everyday discounts - Via our benefit platform you will have access to 100's of retailer discounts for everyday savings
  • Fitness - Your wellbeing is important to us and being active is a great way to keep your body and your mind healthy. We have partnered with PureGym so you can save money on a no contract membership


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