Customer Service Representative

7 days ago

Belgrave, Leicestershire, United Kingdom Buzz Group Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our customers, ensuring their experience is outstanding every time they visit our Club.

Key Responsibilities
  • Build rapport and relationships with customers to create a welcoming and inclusive environment
  • Be flexible and adapt to tasks across various areas of the Club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a Safer Gambling Environment for all customers and colleagues across all channels
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and collaborative team environment
  • Access to training and development programs
  • A range of employee benefits, including staff discount and pension scheme
Requirements
  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills and ability to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge
  • Confidence in challenging the way things are done and ensuring customers follow company policies and standards
What We're Looking For

We are looking for a customer-focused individual who is passionate about delivering exceptional service and creating a positive experience for our customers. If you are a people person with excellent communication skills and a flexible approach, we would love to hear from you

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