Front Desk Operations Manager

3 weeks ago


Belgrave, Leicestershire, United Kingdom Stobart Full time

Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our Operations team at Stobart. As a Front Desk Supervisor, you will be responsible for monitoring and controlling driver activity to ensure efficient execution of the plan and timely delivery of consignments.

Key Responsibilities:

  • Monitor and control driver activity to ensure efficient execution of the plan and timely delivery of consignments.
  • Escalate and report on issues as required, ensuring minimal service disruption and operational delays.
  • Handle driver calls effectively, updating systems to accurately reflect changes in driver activity and equipment detail.
  • Proactively engage with drivers to promote teamwork and ensure successful execution of the plan.
  • Monitor consignments and escalate potential service risks to the appropriate teams.
  • Track and report on Hypercare activity, ensuring accurate reporting and escalating At Risk consignments.
  • Deal with deviations from the plan, including cancellations, returns, shortages, damages, or refusals.
  • Assist with Despatch, Debrief, Customer Service, and GTS housekeeping as directed by on-shift management.
  • Investigate late or failed deliveries to provide root cause information to the Contract Manager.
  • Update required reports and spreadsheets daily.
  • Complete end-of-shift checks as required.

Requirements:

  • Excellent communication skills.
  • Calm under pressure.
  • Systems knowledge.
  • Organized with good attention to detail.

About Stobart:

Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors. We have a winning culture, where our employees are valued, challenged, and inspired. We offer a wide range of benefits, including competitive holiday entitlement, pension contributions, wellness programs, and recognition and reward schemes.



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