Customer Success Manager
4 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Unique X. As a trusted advisor to our clients, you will be responsible for crafting enduring relationships that pave the way for our mutual growth.
Key Responsibilities- Manage a portfolio of accounts to achieve long-term success and ensure our clients' voices are heard and their success is paramount.
- Maintain strong client relationships and act as the point of contact for clients and internal stakeholders.
- Develop a comprehensive and deep technical knowledge of our products and onboard new customers, ensuring a smooth transition from sales to implementation.
- Monitor customer usage data, health indicators, renewal dates, and growth opportunities, and address customer issues with speed and efficiency.
- Advocate customer needs/issues cross-departmentally and monitor and report on customer satisfaction metrics and KPIs.
- Work closely with Sales, Product, IT, and Support teams to ensure a unified customer experience and support clients with queries and training requests.
- Identify and document new functionality requests and bug notifications from clients and ensure both the company and clients adhere to contract terms.
- Minimum 3 years' work experience as a Customer Success Manager in the advertising technology field.
- Strong understanding of advertising technologies and quick learner with the ability to learn and adapt to new software.
- Friendly and professional with exemplary written and oral English skills and strong documentation skills, including being able to draft user guides and sales presentations.
- Clear and patient training skills, accomplished presenter, and analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products.
- Clear DBS (willingness to undertake, paid by the company).
- 20 days annual leave increasing to 24 days based on length of service.
- A day off to celebrate your birthday.
- Meet and have fun with your colleagues at team events.
- Hybrid working to support your working preferences.
- Is your hometown too small for you? You have the opportunity to work from another location.
- Want to work with your friends or the techie people you know? We have a referral program to help you with that.
Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated workflow.
We have a truly global reach; our products are used in over 90 different countries around the world making us the leading digital cinema solution provider and our customers include the major Hollywood and independent film studios and the largest cinema operators.
If you've ever been to the cinema, chances are Unique X helped put that content and the movie on the screen.
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