Customer Success Manager

6 days ago


Manchester, United Kingdom Unique X Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Unique X. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our clients by providing exceptional support and guidance.

Key Responsibilities
  • Manage a portfolio of accounts to achieve long-term success
  • Onboard new customers, ensuring a smooth transition from sales to implementation
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities
  • Work closely with Sales, Product, IT and Support teams to ensure a unified customer experience
  • Support clients with queries and training requests
  • Occasional domestic and international travel
  • Ensure both the company and clients adhere to contract terms
Requirements
  • Minimum 3 years' work experience as a Customer Success Manager in the advertising technology field
  • Strong understanding of advertising technologies
  • Quick learner with the ability to learn and adapt to new software
  • Friendly and professional with exemplary written and oral English skills
  • Clear and patient training skills
  • An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
  • Clear DBS (willingness to undertake, paid by the company)
Preferred Qualifications
  • Any IT background or software development experience a plus
  • Additional languages or experience of working with overseas clients and other cultures would be advantageous
What We Offer
  • ~20 days annual leave increasing to 24 days based on length of service
  • ~ Hybrid working to support your working preferences
  • ~ We have a referral program to help you with that


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