Customer Success Manager
6 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Unique X. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our clients by providing exceptional support and guidance.
Key Responsibilities- Manage a portfolio of accounts to achieve long-term success
- Onboard new customers, ensuring a smooth transition from sales to implementation
- Monitor customer usage data, health indicators, renewal dates and growth opportunities
- Work closely with Sales, Product, IT and Support teams to ensure a unified customer experience
- Support clients with queries and training requests
- Occasional domestic and international travel
- Ensure both the company and clients adhere to contract terms
- Minimum 3 years' work experience as a Customer Success Manager in the advertising technology field
- Strong understanding of advertising technologies
- Quick learner with the ability to learn and adapt to new software
- Friendly and professional with exemplary written and oral English skills
- Clear and patient training skills
- An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
- Clear DBS (willingness to undertake, paid by the company)
- Any IT background or software development experience a plus
- Additional languages or experience of working with overseas clients and other cultures would be advantageous
- ~20 days annual leave increasing to 24 days based on length of service
- ~ Hybrid working to support your working preferences
- ~ We have a referral program to help you with that
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Customer Success Manager
5 days ago
Manchester, United Kingdom Giraffe360 Full timeJob: Customer Success Manager (UK)Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission StructureLocation: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)Hours: 40 hours per weekDue to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a...
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Manchester, United Kingdom Giraffe360 Full time €24,000 - €30,000Job: Customer Success Manager (UK) Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats) Hours: 40 hours per week Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester....
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Customer Success Manager
6 days ago
Manchester, United Kingdom Giraffe360 Full timeJob: Customer Success Manager (UK)Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission StructureLocation: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)Hours: 40 hours per weekDue to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a...
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