Customer Success Manager

2 months ago

Manchester, United Kingdom Giraffe360 Full time

Job: Customer Success Manager (UK)

Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure

Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)

Hours: 40 hours per week



Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a Customer Success Manager, you will work collaboratively with our support and product team to manage our customer’s game-changing subscription product for real estate companies to streamline professional-quality photography and high-accuracy floor plan creation. This is a fantastic opportunity to develop a career with a forward-thinking, innovative, and rapidly growing business that can offer you unparalleled potential for both personal and professional growth. You will receive substantial training and guidance that will enable you to take control of your career and be a part of something special.



Responsibilities

  • Manage the onboarding process for new customers/accounts.
  • Respond in a timely manner to customer queries via telephone and email.
  • Provide customers with guidance and training on how to best use our product.
  • Communicate with customers regarding delivery updates, subscription information, and renewals.
  • Expand customer accounts via upsell opportunities by identifying customer needs and introducing additional features, services, or upgrades that enhance the customer’s experience.
  • Track customer interactions and feedback to continually improve processes.
  • Focus on customer/client retention.
  • Handle any cancellation requests from customers.
  • Keep in regular contact with customers/clients to gain an understanding of their general happiness with our service.
  • When required, take on new projects from our leadership team.
  • Undertake other ad hoc tasks as required.



Person Specification

For us, culture is everything. We want you to fundamentally be a nice person with a work ethic that matches ours. You will not be micromanaged. If we hire you, it’s because we trust you.

Below are some of the key skills/experiences we are looking for:

  • Previous experience gained from a sales, account management, or customer service-focused role.
  • Proven experience in successfully identifying and executing upsell opportunities, helping to increase customer lifetime value and engagement.
  • The ability to manage customers’ expectations effectively.
  • Be comfortable picking up the phone and talking with customers.
  • Be able to build lasting relationships with clients/customers.
  • Be reliable. When you say you are going to do something, do it
  • The ability to be agile in your working.
  • Excellent written and oral communication skills.
  • Strong attention to detail and the ability to establish priorities, schedule, and meet deadlines.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Good problem and conflict resolution skills.



About the Company

Giraffe360 is a unique breakthrough camera technology designed to create beautiful real estate listing content. Our device is a mix of high-accuracy Lidar laser and SLR photo camera to provide various content for showcasing properties, packaged in an extremely simple, push-of-the-button design.

Giraffe360 has been selected as one of the top 100 Property Technology solutions in Europe. We service real estate agencies in 30 countries across the world and have raised more than £20M in venture funding. The company employs more than 300 people across 4 physical locations

  • Customer Success Manager

    2 days ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team,...

  • Customer Success Manager

    6 days ago

    manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team, you will take...

  • Client Success Manager

    20 hours ago

    manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key contact...

  • Client Success Manager

    2 days ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    21 hours ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    2 days ago

    Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom https:jobs-redefined.cositemap Full time

    SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and we have offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville. We're expanding our technology platform with products that give...

  • Customer Success Manager

    3 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    Join SafetyCulture as a Manager of Customer SuccessSafetyCulture is a customer and product-led SaaS company with a mission to empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. We're looking for a Manager of Customer Success to refine our customer success strategy and deliver a world-class experience...

  • Customer Success Manager

    3 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    Join SafetyCulture as a Manager of Customer SuccessSafetyCulture is a customer and product-led SaaS company with a mission to empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. We're looking for a Manager of Customer Success to refine our customer success strategy and deliver a world-class experience...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    Job Title: Manager of Customer SuccessAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. We're seeking a seasoned professional to join our team as a Manager of Customer Success.About the RoleWe're looking for a strategic and purpose-driven leader who can deliver...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityWe are a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityWe are a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityInfinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityInfinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom Infinity Full time

    About InfinityInfinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom The Hut Group Full time

    Unlock Your Potential as a Customer Success Manager at The Hut GroupJoin our dynamic team as a Customer Success Manager and take on the challenge of driving growth and success for our global brands. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, identifying...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom The Hut Group Full time

    Unlock Your Potential as a Customer Success Manager at The Hut GroupJoin our dynamic team as a Customer Success Manager and take on the challenge of driving growth and success for our global brands. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, identifying...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    Customer Success ManagerAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. As a Customer Success Manager, you'll play a pivotal part in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Key...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityWe are a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom Remark Able Full time

    A Customer Success Manager is required for a fast-growing SaaS business. The company has achieved remarkable growth, and with Series A funding, they're looking to scale up their Customer Success team.The ideal candidate will have 2+ years of experience in Customer Success within a complex SaaS product, with a demonstrable background of delighting customers....