Customer Success Manager
5 days ago
Job: Customer Success Manager (UK)
Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure
Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)
Hours: 40 hours per week
Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a Customer Success Manager, you will work collaboratively with our support and product team to manage our customer’s game-changing subscription product for real estate companies to streamline professional-quality photography and high-accuracy floor plan creation. This is a fantastic opportunity to develop a career with a forward-thinking, innovative, and rapidly growing business that can offer you unparalleled potential for both personal and professional growth. You will receive substantial training and guidance that will enable you to take control of your career and be a part of something special.
Responsibilities
- Manage the onboarding process for new customers/accounts.
- Respond in a timely manner to customer queries via telephone and email.
- Provide customers with guidance and training on how to best use our product.
- Communicate with customers regarding delivery updates, subscription information, and renewals.
- Expand customer accounts via upsell opportunities by identifying customer needs and introducing additional features, services, or upgrades that enhance the customer’s experience.
- Track customer interactions and feedback to continually improve processes.
- Focus on customer/client retention.
- Handle any cancellation requests from customers.
- Keep in regular contact with customers/clients to gain an understanding of their general happiness with our service.
- When required, take on new projects from our leadership team.
- Undertake other ad hoc tasks as required.
Person Specification
For us, culture is everything. We want you to fundamentally be a nice person with a work ethic that matches ours. You will not be micromanaged. If we hire you, it’s because we trust you.
Below are some of the key skills/experiences we are looking for:
- Previous experience gained from a sales, account management, or customer service-focused role.
- Proven experience in successfully identifying and executing upsell opportunities, helping to increase customer lifetime value and engagement.
- The ability to manage customers’ expectations effectively.
- Be comfortable picking up the phone and talking with customers.
- Be able to build lasting relationships with clients/customers.
- Be reliable. When you say you are going to do something, do it
- The ability to be agile in your working.
- Excellent written and oral communication skills.
- Strong attention to detail and the ability to establish priorities, schedule, and meet deadlines.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Good problem and conflict resolution skills.
About the Company
Giraffe360 is a unique breakthrough camera technology designed to create beautiful real estate listing content. Our device is a mix of high-accuracy Lidar laser and SLR photo camera to provide various content for showcasing properties, packaged in an extremely simple, push-of-the-button design.
Giraffe360 has been selected as one of the top 100 Property Technology solutions in Europe. We service real estate agencies in 30 countries across the world and have raised more than £20M in venture funding. The company employs more than 300 people across 4 physical locations
-
Customer Success Manager
2 days ago
Manchester, United Kingdom SafetyCulture Full timeAbout SafetyCultureSafetyCulture is a customer-centric software company with a mission to empower frontline workers to drive operational excellence and prioritize their safety and well-being. Our global presence spans multiple locations, and we're committed to fostering a culture of collaboration, knowledge sharing, and innovation.Job SummaryWe're seeking an...
-
Customer Success Manager
2 days ago
Manchester, United Kingdom SafetyCulture Full timeAbout SafetyCultureSafetyCulture is a customer-centric software company with a mission to empower frontline workers to drive operational excellence and prioritize their safety and well-being. Our global presence spans multiple locations, and we're committed to fostering a culture of collaboration, knowledge sharing, and innovation.Job SummaryWe're seeking an...
-
Customer Success Manager
1 week ago
Manchester, United Kingdom Zendr Full timeCustomer Success Manager - UK (remote)£25-28k base + bonusThe UK's largest provider of back office, compliance, and workforce solutions across Primary Care and Dental Groups is looking for a forward-thinking and proactive Customer Success Manager. Key responsibilities include managing and maintaining strong customer relationships through effective...
-
Customer Success Manager
15 hours ago
Manchester, United Kingdom Lunio Full timeAbout LunioLunio is a rapidly growing technology company with ambitious growth targets. Our people are our secret weapon, and we have a strong presence in Manchester City Centre and London. We aim to be one of the leading SaaS companies in the industry, which means there are plenty of opportunities for growth and development.About the RoleThe Customer...
-
Customer Success Manager
12 hours ago
Manchester, United Kingdom Lunio Full timeAbout LunioLunio is a rapidly growing technology company with ambitious growth targets. Our people are our secret weapon, and we have a strong presence in Manchester City Centre and London. We aim to be one of the leading SaaS companies in the industry, which means there are plenty of opportunities for growth and development.About the RoleThe Customer...
-
Customer Success Manager
3 days ago
Manchester, United Kingdom Unique X Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Unique X. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our clients by providing exceptional support and guidance.Key ResponsibilitiesManage a portfolio of accounts to achieve long-term successOnboard new customers,...
-
Customer Success Manager
6 days ago
Manchester, United Kingdom Unique X Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Unique X. As a Customer Success Manager, you will be responsible for ensuring the long-term success of our clients by providing exceptional support and guidance.Key ResponsibilitiesManage a portfolio of accounts to achieve long-term successOnboard new customers,...
-
Customer Success Manager
4 days ago
Manchester, United Kingdom Lunio Full timeAbout LunioLunio is a rapidly growing technology company with ambitious growth targets. Our people are our secret weapon, and we have a strong presence in Manchester City Centre and London. We aim to become one of the leading SaaS companies in the industry, offering a range of innovative solutions to our customers.About the RoleThe Customer Success Manager...
-
Customer Success Manager
4 days ago
Manchester, United Kingdom Lunio Full timeAbout LunioLunio is a rapidly growing technology company with ambitious growth targets. Our people are our secret weapon, and we have a strong presence in Manchester City Centre and London. We aim to become one of the leading SaaS companies in the industry, offering a range of innovative solutions to our customers.About the RoleThe Customer Success Manager...
-
Manager of Customer Success
2 months ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Newton Blue Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to lead our internal teams and foster a collaborative and high-performance environment to ensure the delivery of top-tier customer support and success.Key ResponsibilitiesLead, manage, and coach a team of customer support engineers and managed service technicians.Foster a collaborative and...
-
Customer Success Manager
17 hours ago
Manchester, United Kingdom Giraffe360 Full time £24,000 - £30,000About Giraffe360Giraffe360 is a pioneering technology company that has revolutionized the real estate industry with its innovative breakthrough camera technology. Our device combines high-accuracy Lidar laser and SLR photo camera capabilities to provide a unique solution for showcasing properties.Job SummaryWe are seeking a highly skilled Customer Success...
-
Customer Success Manager
19 hours ago
Manchester, United Kingdom Giraffe360 Full time £24,000 - £30,000About Giraffe360Giraffe360 is a pioneering technology company that has revolutionized the real estate industry with its innovative breakthrough camera technology. Our device combines high-accuracy Lidar laser and SLR photo camera capabilities to provide a unique solution for showcasing properties.Job SummaryWe are seeking a highly skilled Customer Success...
-
Customer Success Manager
4 days ago
Manchester, United Kingdom Giraffe360 Full time £24,000 - £30,000About Giraffe360Giraffe360 is a pioneering technology company that has revolutionized the real estate industry with its innovative breakthrough camera technology. Our device combines high-accuracy Lidar laser and SLR photo camera capabilities to provide a unique solution for showcasing properties.Job SummaryWe are seeking a highly skilled Customer Success...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Giraffe360 Full time £24,000 - £30,000About Giraffe360Giraffe360 is a pioneering technology company that has revolutionized the real estate industry with its innovative breakthrough camera technology. Our device combines high-accuracy Lidar laser and SLR photo camera capabilities to provide a unique solution for showcasing properties.Job SummaryWe are seeking a highly skilled Customer Success...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Giraffe360 Full timeJob: Customer Success Manager (UK) Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats) Hours: 40 hours per week Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As...
-
Customer Success Manager
4 days ago
Manchester, United Kingdom Giraffe360 Full timeJob: Customer Success Manager (UK)Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission StructureLocation: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)Hours: 40 hours per weekDue to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a...
-
Customer Success Manager
6 days ago
Manchester, United Kingdom Giraffe360 Full time €24,000 - €30,000Job: Customer Success Manager (UK) Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats) Hours: 40 hours per week Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester....
-
Customer Success Manager
6 days ago
Manchester, United Kingdom Giraffe360 Full timeJob: Customer Success Manager (UK)Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission StructureLocation: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats)Hours: 40 hours per weekDue to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester. As a...
-
Customer Success Manager
1 day ago
Manchester, United Kingdom Giraffe360 Full time €24,000 - €30,000Job: Customer Success Manager (UK) Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats) Hours: 40 hours per week Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking) to join us in Manchester....
