IT Service Delivery Expert

2 weeks ago


Liverpool, Liverpool, United Kingdom EA First Full time

Job Description

We are seeking an IT Service Desk Analyst to join our team, covering 1st & 2nd line support in a team covering UK and Ireland. The successful candidate will be working at the forefront of one of the UK&I's largest businesses, so experience in a commercial enterprise environment would be highly advantageous.

About the Company

Our client is a global FTSE 100 company looking for an IT Service Desk Analyst following an internal promotion. This vacancy has opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset.

Responsibilities

  • Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes
  • Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements
  • Complete relevant training on the execution of all in scope processes and procedures
  • Recommend and where applicable deliver continual improvements to operational procedures
  • When assigned, deliver project work, to defined timelines and budget

Requirements

ESSENTIAL: Experience in a Service Management role or end-user support role

ESSENTIAL: Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar

ESSENTIAL: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)

ESSENTIAL: Experience working with Powershell and Automation

ESSENTIAL: Knowledge of Backup & Restore Processes



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