Facilities Operations Assistant

6 days ago

Richmond, Greater London, United Kingdom Haven Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Cleaning Services team as a Cleaning Services Administrator. As a key member of our team, you will be responsible for supporting the Cleaning Services Team Manager with daily operations, planning, and preparation.

Key Responsibilities
  • Support the Cleaning Services Team Manager with planning, preparation, and day-to-day operations of the Cleaning Services department.
  • Assist with the control and allocation of porterage jobs, ensuring work is distributed and completed in line with our service level agreement.
  • Perform a variety of administrative tasks, including data entry, record-keeping, and reporting.
What We Offer
  • Free use of our Leisure Facilities, including swimming pool.
  • Up to 50% discount off food on Park and 20% discount in our shops.
  • Opportunity to use our Corporate Box at the O2 Arena.
  • Fantastic Discounts with many national Brands & Retailers.
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels.
  • Reward & Recognition Schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic Health, Mind & Money Support Programme.
  • Enhanced family-friendly policies and pay* (eligibility criteria applied).
Requirements
  • Previous experience of working within a large team.
  • The ability to work at pace and under pressure whilst remaining organized.
  • Experience of planning and organizing operational tasks, stock control, and managing budgets.
  • Ability to confidently deal with Guest concerns and resolve problems, show empathy and understanding.
About Us

We are part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

Our Culture

At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, including full or part-time hours. Working hours are usually 30-35 hours per week over 5 days and could include evenings and weekends.

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