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Spa Operations Manager

2 months ago

Richmond, Greater London, United Kingdom Richmond Harbour Hotel Full time
About the Role

We are seeking an exceptional Spa Assistant Manager to join our team at Richmond Harbour Hotel. As a key member of our spa team, you will be responsible for assisting the Spa Manager in delivering exceptional customer service and ensuring the smooth operation of our spa facilities.

Key Responsibilities
  • Assist the Spa Manager in overseeing the day-to-day operations of the spa, including staff management, customer service, and facilities maintenance.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the spa team to ensure consistency in customer service and high-quality treatments.
  • Contribute to the development and implementation of spa marketing initiatives.
  • Assist with the management of spa budgets and financial reporting.
Requirements
  • NVQ Level 2 & 3 Beauty qualified with Temple Spa and Elemis training and experience.
  • Previous experience in a similar environment with fitness, leisure, and beauty facilities in a management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Passion for health and fitness, excellent personal presentation, and good business acumen.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression within the company.
  • Discounts on spa treatments and hotel stays.
  • Access to a range of employee benefits, including health and wellbeing programs.