Customer Service Advisor
2 days ago
About the Role
As a Customer Service Advisor at Yorkshire Building Society, you'll be the face of our organization, providing exceptional support to our members. Your primary responsibility will be to facilitate great conversations with our members, helping them find the right products and services that meet their needs. You'll work closely with our members to understand their requirements, provide guidance, and resolve any issues they may encounter.
About You
We're looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment. You'll be a team player, able to build strong relationships with our members and colleagues alike. If you're a people person, enjoy helping others, and are looking for a challenging and rewarding role, we'd love to hear from you.
About Our Benefits
We offer a range of benefits that will make you feel valued and supported, including:
- 25 days' annual leave, plus Bank Holidays
- On-target bonus of 7% of eligible pay, with the opportunity to earn up to a maximum of 15%
- Contribution of up to 11% into your YBS pension
- Private medical insurance, dental, and healthcare plans
- Access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts
Development
We're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.
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