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Customer Service Representative

2 months ago

Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time
About the Role

Pertemps Network Group is seeking a skilled and empathetic Vulnerable Customer Care Advisor to join our team. As a key member of our Financial Services department, you will play a vital role in providing guidance and support to customers who require extra assistance.

Key Responsibilities
  • Handle inbound and outbound calls to assist customers in need
  • Work collaboratively with the Voice team to provide exceptional customer service
  • Develop a deep understanding of our customers' needs and concerns
  • Provide tailored solutions to address customer issues and concerns
What We Offer
  • A competitive salary of £23,500 per annum
  • A hybrid working arrangement, with 3 days in our office and 2 days working from home
  • 37.5 hours per week, with a flexible shift pattern
  • 28 days annual leave, increasing to 31 days after 5 years of service
  • A comprehensive pension scheme with employer contributions
  • Life assurance and free medical, dental, and optical healthcare
  • Access to a health and wellbeing programme, employee assistance scheme, and modern apprenticeship opportunities
About Us

Pertemps Network Group is a leading recruitment agency with a strong presence in the Financial Services sector. We are committed to providing exceptional customer service and supporting our employees in their careers.