Shift Manager
4 weeks ago
About Glenshire Group
We are a Scottish family-owned conglomerate based in Fife. Our group was established to consolidate various existing business interests across multiple sectors, including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online, and Frozen Drinks.
Role Overview
As a Shift Leader, you will be the day-to-day captain, ensuring shifts run smoothly, customers are happy, and team members have fun. You will value collaboration and organization.
Responsibilities
- Identify and resolve workstation bottlenecks.
- Ensure all products served meet quality standards.
- Oversee effective preparation of workstations for peak periods.
- Follow restaurant safety procedures and coach others.
- Actively seek information on restaurant financial and customer measures.
- Demonstrate accountability for growing sales.
Leadership Responsibilities
- Act as a model providing leadership and coaching to the team.
- Communicate effectively with others.
- Train new team members.
- Oversee team members during shifts.
- Able to efficiently work around problems.
- Demonstrate a growth mindset by learning from mistakes.
Culture Responsibilities
- Champion Glenshire Group's culture and values.
- Prioritize customer needs over tasks.
- Demonstrate positive energy by handling customer issues on the spot.
- Makes decisions that help customers.
- Coach team on resolving customer issues.
- Foster a positive relationship with fellow team members and customers.
Educational & Experience Requirements
- Food retail or service industry experience is preferred.
- Ability to exceed Customer Satisfaction expectations.
- Sound communication and interpersonal skills.
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