Customer Service Representative
4 days ago
San Carlo Manchester is seeking an experienced Customer Service Representative to join their team.
The ideal candidate will have a passion for delivering exceptional customer experiences and possess excellent communication skills. They will be responsible for greeting guests, managing reservations, and ensuring a seamless dining experience.
This is a fantastic opportunity for someone looking to develop their skills in a fast-paced environment while working with a well-established company.
Key responsibilities include:
- Greeting guests and welcoming them into the restaurant
- Managing reservations and seating guests efficiently
- Maintaining a clean and organized front-of-house area
- Collaborating with servers and kitchen staff to ensure timely delivery of food and beverages
- Handling customer complaints and issues in a professional manner
Requirements:
- Experience in a similar role or customer-facing position
- Excellent communication and interpersonal skills
- Able to work independently with minimal supervision
- Demonstrated ability to provide exceptional customer service
Benefits:
- Competitive salary: £18,000 - £22,000 per annum
- Delicious meals on duty
- 30% discount in our restaurants
- Gym discount scheme
- Squadra membership offering discounts and rewards worldwide
- Support in training and development
- Online training with 'lacademia'
- Wagestream for flexible pay management
- Access to confidential Employee Assistance Program (EAP)
- Free online health portal and Hapi-life platform
About Us:
San Carlo Group is a leading family-owned company with over 25 Italian restaurants across the UK and internationally. We are committed to providing exceptional dining experiences and opportunities for growth and development.
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