Customer Service Representative

4 days ago


Manchester, United Kingdom San Carlo Group Full time

San Carlo Manchester is seeking an experienced Customer Service Representative to join their team.

The ideal candidate will have a passion for delivering exceptional customer experiences and possess excellent communication skills. They will be responsible for greeting guests, managing reservations, and ensuring a seamless dining experience.

This is a fantastic opportunity for someone looking to develop their skills in a fast-paced environment while working with a well-established company.

Key responsibilities include:

  • Greeting guests and welcoming them into the restaurant
  • Managing reservations and seating guests efficiently
  • Maintaining a clean and organized front-of-house area
  • Collaborating with servers and kitchen staff to ensure timely delivery of food and beverages
  • Handling customer complaints and issues in a professional manner

Requirements:

  • Experience in a similar role or customer-facing position
  • Excellent communication and interpersonal skills
  • Able to work independently with minimal supervision
  • Demonstrated ability to provide exceptional customer service

Benefits:

  • Competitive salary: £18,000 - £22,000 per annum
  • Delicious meals on duty
  • 30% discount in our restaurants
  • Gym discount scheme
  • Squadra membership offering discounts and rewards worldwide
  • Support in training and development
  • Online training with 'lacademia'
  • Wagestream for flexible pay management
  • Access to confidential Employee Assistance Program (EAP)
  • Free online health portal and Hapi-life platform

About Us:

San Carlo Group is a leading family-owned company with over 25 Italian restaurants across the UK and internationally. We are committed to providing exceptional dining experiences and opportunities for growth and development.



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