Service Desk Operations Manager

2 weeks ago


StourportonSevern, Worcestershire, United Kingdom Luton Bennett Full time
Service Desk Manager Job Description

Luton Bennett is seeking a highly skilled Service Desk Manager to lead our customer service department in delivering exceptional support to our clients.

Key Responsibilities:

  1. Oversee the day-to-day operation of the service desk and ensure timely delivery of services.
  2. Lead and manage a team of 4 technical support specialists to achieve excellent customer service and meet performance targets.
  3. Develop and implement process improvements to enhance service efficiency and customer satisfaction.
  4. Build strong relationships with key clients and stakeholders to ensure long-term customer relationships.
  5. Main point of escalation for any service-related issues, especially during weekends.

Requirements:

  1. Leadership and management experience in a customer-focused role.
  2. Excellent communication and interpersonal skills, with the ability to coach and mentor team members.
  3. Highly organized and detail-oriented, with a strong focus on customer satisfaction.
  4. Proficient in Microsoft Excel and able to create reports to meet deadlines.
  5. Ability to work in a fast-paced environment and adapt to changing priorities.

About Luton Bennett:

Luton Bennett is a professional and market-leading business that offers full training on its products and systems. We are committed to delivering exceptional customer service and are looking for a talented Service Desk Manager to join our team.



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