Customer Service Team Leader Position

4 weeks ago


StourportonSevern, Worcestershire, United Kingdom People Solutions Group Full time

Customer Service Team Leader Role

We are seeking a skilled Customer Service Team Leader to join our team at People Solutions Group. This is a fantastic opportunity to lead a team of service support staff and provide excellent customer service.

Key Responsibilities

  • Manage a team of service support staff and ensure they provide excellent customer service
  • Identify and implement potential improvements in service desk operation
  • Deal with staff HR duties
  • Allocate jobs to team of service field engineers
  • Develop and implement strategies to improve customer satisfaction and retention
  • Handle escalated customer inquiries and complaints
  • Collaborate with other departments to resolve customer issues
  • Monitor team performance and provide coaching and feedback
  • Create and maintain support documentation and resources
  • Conduct regular training sessions for support staff
  • Carry out daily team update meetings

Requirements

  • Proven experience in a customer support or similar role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to negotiate and resolve conflicts
  • Proficient in using customer support software and tools

What We Offer

  • Training is provided

Contact

Apply today by clicking below



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