Service Desk Manager Lead

7 days ago


StourportonSevern, Worcestershire, United Kingdom Luton Bennett Full time
Service Desk Manager

About the Role:

The Service Desk Manager will oversee the day-to-day operation of the department, ensuring delivery is met to the agreed level and exceeding customer expectations. Reporting to the Aftersales & Service Manager, you will work closely to ensure excellent customer service is achieved.

Key Responsibilities:

  • Oversee the day-to-day running of the department
  • Deliver all service activity in line with KPI's and ensure excellent customer delivery is met
  • Lead and manage a team of 4
  • Provide consistency in the team and coach/train/mentor when needed
  • Build relationships with key accounts
  • Main point of escalation for any issues

About You:

We are looking for a strong leader who can manage a team of 4 and provide excellent customer service. You will have experience in a customer-focused role and be highly organised, with a strong focus on customer satisfaction and long-term customer relationship building.

Key Skills:

  • Leadership/management skills
  • Experience in a customer-focused role
  • Highly organised
  • Attention to detail
  • Strong communicator
  • IT literate

About Luton Bennett:

Luton Bennett is a professional and people-orientated company, creating an excellent team-based culture. This is an ideal opportunity for those looking for a valued role in the business and driven by exceptional customer service.



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