Service Desk Manager Lead
2 weeks ago
About the Role:
The Service Desk Manager will oversee the day-to-day operation of the department, ensuring delivery is met to the agreed level and exceeding customer expectations. Reporting to the Aftersales & Service Manager, you will work closely to ensure excellent customer service is achieved.
Key Responsibilities:
- Oversee the day-to-day running of the department
- Deliver all service activity in line with KPI's and ensure excellent customer delivery is met
- Lead and manage a team of 4
- Provide consistency in the team and coach/train/mentor when needed
- Build relationships with key accounts
- Main point of escalation for any issues
About You:
We are looking for a strong leader who can manage a team of 4 and provide excellent customer service. You will have experience in a customer-focused role and be highly organised, with a strong focus on customer satisfaction and long-term customer relationship building.
Key Skills:
- Leadership/management skills
- Experience in a customer-focused role
- Highly organised
- Attention to detail
- Strong communicator
- IT literate
About Luton Bennett:
Luton Bennett is a professional and people-orientated company, creating an excellent team-based culture. This is an ideal opportunity for those looking for a valued role in the business and driven by exceptional customer service.
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