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Customer Service Ambassador

2 months ago

Dalkeith, Midlothian, United Kingdom The NWH group Full time

The Role: Customer Service Ambassador

Location: Dundee Depot

Company: NWH Group

As a Customer Service Ambassador, you will be the face of exceptional customer service for NWH Group. You will be responsible for welcoming and engaging with new and existing customers across various platforms, building lasting relationships, and providing excellent customer care.

Key Responsibilities:

  • Welcome and engage with new and existing customers
  • Build lasting relationships through excellent customer care
  • Manage high volumes of emails, calls, and orders with a proactive approach
  • Tackle customer complaints with professionalism and empathy
  • Handle invoice queries with a keen analytical eye
  • Promote our services and support the Sales team
  • Perform weighbridge duties as needed

What You'll Bring:

  • Strong communication skills across all platforms
  • Self-motivation and a team-oriented mindset
  • Flexibility and adaptability in a high-pressure environment
  • A helpful, can-do attitude with an empathetic touch
  • Excellent attention to detail and a proactive work ethic

What's Included:

  • Great rate of pay
  • 28 days minimum paid holidays
  • Pension contributions
  • Death In Service scheme
  • Free flu jabs
  • Complimentary tea & coffee in the staff canteen
  • Free on-site parking
  • Mental Health and First Aid Support
  • Dedicated Employee Engagement and Wellbeing support
  • Great company culture

About the Company:

NWH Group is a second-generation family business headquartered in Midlothian. We provide waste collection services to various industries and aim to eliminate waste by transforming it into a valuable product.