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Operations Manager
2 months ago
We are seeking a highly skilled and experienced Area Manager to join our team at Amazon UK Services Ltd. As an Area Manager, you will be responsible for leading a team of operations professionals to ensure the smooth running of our sites and the efficient delivery of our services to customers.
Key Responsibilities- Create and maintain a culture of safety and wellbeing within the team
- Analyse and implement changes to improve quality and productivity
- Oversee projects to streamline processes and improve customer service
- Monitor shift performance and implement actions to improve operational excellence
- Collaborate with management-level colleagues to standardise shift practices
As an Area Manager, you will work on a shift pattern at one of our sites, leading a team of operations professionals to ensure the smooth running of the site and the efficient delivery of our services to customers. Your main focus will be to own and drive a culture of safety and wellbeing, uphold quality and shift performance standards, and oversee process improvements within your area.
About the TeamAmazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
We have two main areas of focus: our 'under the roof' associates process millions of products for dispatch to our delivery teams, and our 'on the road' people work with Amazon Flex - a network of delivery contractors. We continually raise the bar for customer experience with new, innovative delivery services and look for new ways to overcome industry-wide logistics challenges and reduce our carbon footprint.
Requirements- A degree
- Relevant experience in people management
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Advanced proficiency in verbal and written English and local language
Preferred qualifications include experience working with Lean, Six Sigma and Kaizen techniques, experience working in another logistics environment, and relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
