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Operations Manager

2 months ago

Croydon, Greater London, United Kingdom Johnsons Full time

Job Role

As an Operations Manager at Johnsons, you will be responsible for the management of the operational team and ensuring the smooth day-to-day running of the branch. This role requires a strong sense of organisation and attention to detail, as well as excellent communication and leadership skills.

Key Responsibilities

  • Agreeing rates and capturing costs
  • Raising purchase orders and ensuring compliance with procedures
  • Completing sub-contractor labour monitoring forms
  • Finding new suppliers and reviewing current suppliers
  • Ensuring carton deposits are received
  • Completing accruals for review
  • Advising on availability and pricing of resources
  • Offering advice on delivery of products
  • Coordinating day-to-day activities and assigning resources
  • Seeking operational efficiencies through effective resource management
  • Confirming start times and details of work with clients and operatives
  • Completing briefings and debriefings with operatives
  • Liaising with warehouse operatives to coordinate activities
  • Ensuring employees are trained to deliver excellent service
  • Developing employees to meet business requirements
  • Leading the team to work together and support each other
  • Performance managing the team through regular supervision and assessments
  • Dealing with employment relations and referring to HR where necessary
  • Championing company policies and procedures
  • Ensuring excellent customer service

Additional Responsibilities

  • Maintaining observation of vehicles to ensure compliance with transport legislation
  • Monitoring driving hours and ensuring colleagues follow company rules and legislation
  • Communicating with clients and removal crews to confirm time frames and assign teams
  • Coordinating with the Brand Leader to ensure efficient and profitable branch operations

Requirements

  • Excellent communication and leadership skills
  • Ability to motivate a team and promote team working
  • Responsibility for the daily operations diary and allocating resources
  • Responsibility for Health & Safety and compliance
  • Responsibility for ensuring maximum operating profitability
  • Support for business development and client management efforts
  • Support for branch administration duties and customer interface