Technical Support Specialist

4 weeks ago


Chigwell, Essex, United Kingdom Reed Technology Full time
Job Title: First Line Support

We are seeking a proactive and reliable individual to provide exceptional IT support and troubleshoot basic technical issues as the first point of contact for our users.

About the Role:
  • Deliver outstanding technical support to clients via phone and email, resolving basic issues and escalating when necessary.
  • Log, monitor, and manage service requests within our ticketing system, ensuring timely resolution.
  • Guide clients through troubleshooting steps and provide advice on usage, configurations, and best practices.
  • Liaise with internal teams to coordinate resolutions for complex issues.
  • Maintain high client satisfaction levels by consistently delivering high-quality support.
Key Requirements:
  • Excellent spoken and written English, with a professional and friendly communication style.
  • A willingness to learn and grow within the IT sector.
  • Basic IT skills and an interest in technology.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Organised, detail-oriented, and able to manage time effectively.
Desirable Qualifications:
  • Previous experience in a customer-facing or IT support role is advantageous but not essential.
  • Familiarity with common software packages, basic networking, or troubleshooting practices is beneficial.

Salary: £30,000 per annum. Located in Ilford, you will be working in a dynamic environment that offers full training and support to help you develop your skills and career in the IT sector.



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