First Line Technical Specialist

6 days ago


Chigwell, Essex, United Kingdom Reed Technology Full time

We're looking for a skilled First Line Support specialist to join our team at Reed Technology. As the primary point of contact for our users, you'll provide top-notch IT support and troubleshoot basic technical issues.

Job Description:
  • Technical support to clients via phone and email
  • Logging, monitoring, and managing service requests within our ticketing system
  • Guiding clients through troubleshooting steps and providing advice on usage and best practices
Requirements:
  • Excellent communication skills
  • Willingness to learn and grow within the IT sector
  • Basic IT skills and an interest in technology
  • Strong problem-solving skills and ability to remain calm under pressure
Benefits:
  • Competitive salary range: £22,000 - £28,000 per annum
  • Opportunity for career growth and development in the IT sector


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