Outreach and Support Specialist

4 days ago


Hassocks, United Kingdom Office Angels Full time
Job Overview:

We are seeking an experienced Customer Service Administrator to join our team. As a key member of our client relations team, you will be responsible for delivering exceptional customer experiences and contributing to our company's success.

Key Responsibilities:
  • Provide top-notch customer service to existing and prospective clients.
  • Respond promptly to customer inquiries via phone and email.
  • Develop strong relationships with customers to understand their needs and provide tailored solutions.
  • Maintain accurate and detailed records of customer interactions.
  • Identify opportunities to upsell and cross-sell products and services.
Requirements:
  • Previous customer service experience within an office environment.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Positive attitude, calm under pressure, and quick-thinking.
  • Comfortable using CRM systems and proficient with computers.
  • Must be a car driver due to the office's remote location.
What We Offer:
  • A competitive salary of £24,800 - £26,200 per annum.
  • Opportunities for career progression within a growing organisation.
  • A supportive and inclusive work environment.


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