German Speaking Technical Support Specialist
2 weeks ago
Language Matters is seeking a highly skilled Technical Support Specialist with fluent German and English language skills to join our international team. As a Technical Support Specialist, you will provide exceptional support to our German-speaking customers, resolving product-related issues and queries with accuracy and efficiency.
Key Responsibilities:- Provide product-related information and technical support to German-speaking customers
- Handle inquiries from distributors, partners, resellers, subcontractors, and engineers
- Enter information into the call management database
- Evaluate and escalate calls to the next level of customer service management when necessary
We are looking for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems. The ideal candidate will have a solid understanding of Microsoft operating systems and be able to work independently as part of a team.
Requirements:
- Fluency in German and English (written and spoken)
- Previous experience in IT support services, helpdesk, technical support, or customer service
- Solid knowledge of Microsoft operating systems
- Demonstrated interpersonal skills and ability to work independently
- Strong communication skills
How to Apply:
Please submit your CV in English and Word format to Nina at Language Matters. We look forward to hearing from you
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