German Speaking Technical Support Specialist

2 weeks ago

London, Greater London, United Kingdom Language Matters Full time
Job Title: German Speaking Technical Support Specialist

A Central London-based company is seeking a bright and motivated German speaking Technical Support Specialist with an interest in online technology for a commercial role in their business dealing with German and English speaking clients.

Job Summary:

The company is an online technology business with close ties to the corporate world. As a German speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members.

Responsibilities:

  • Provide product support and be the main point of contact for German and English speaking clients
  • Troubleshoot issues to resolution and answer clients' questions in a timely manner
  • Manage client projects independently and provide trainings and demonstrations
  • Be responsible for effectively identifying and anticipating clients' needs

About You:

The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition.

Requirements:

  • Fluency in German and English, both written and spoken
  • Previous experience in a client services, product support or project management role
  • Excellent communication and listening skills
  • Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment
  • Strong technical abilities
  • Computer-literate with strong troubleshooting skills
  • An interest in technology is essential
  • A polite, confident and friendly manner
  • Collaborative team player

How to Apply:

Please send your CV in English and in Word format to Marie-Anne. Language Matters is acting as an employment agency in relation to this vacancy.

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