German Speaking Technical Support Specialist

2 weeks ago

London, Greater London, United Kingdom Language Matters Full time
Technical Support Specialist with German Language Skills

We are seeking a highly skilled Technical Support Specialist with fluent German language skills to join our international team. As a Technical Support Specialist, you will provide exceptional support to our German-speaking customers, resolving product-related issues and providing accurate guidance.

About the Role

This is a fantastic opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role. You will enjoy troubleshooting and solving problems, and the company offers amazing benefits, training, and a career development path.

Key Responsibilities
  • Provide product-related information and technical support to German-speaking customers
  • Deal with queries from distributors, partners, resellers, subcontractors, and engineers
  • Enter information into the call management database
  • Escalate calls to the next appropriate level of customer service management when necessary
Requirements
  • Fluent in German and English (written and spoken)
  • Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line, or customer service, preferably in a software support environment
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills

To apply, please send your CV in English and in Word format to Nina. Language Matters is acting as an employment agency in relation to this vacancy.

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