German Speaking Technical Support Specialist

2 weeks ago

London, Greater London, United Kingdom Language Matters Full time
Technical Support Specialist with German Language Skills

Language Matters is seeking a highly skilled Technical Support Specialist with fluent German language skills to join our international team. As a Technical Support Specialist, you will provide exceptional support to our German-speaking customers, resolving product-related issues and providing accurate guidance.

Key Responsibilities:

  • Provide technical support to German-speaking customers via phone, email, or chat
  • Collaborate with distributors, partners, and resellers to resolve product-related issues
  • Enter information into our call management database
  • Evaluate and escalate calls to the next level of customer service management when necessary

About You:

We are looking for a bilingual candidate with excellent communication skills, previous experience in a similar role, and a passion for troubleshooting and problem-solving. If you are a team player with a strong work ethic and a commitment to delivering exceptional customer service, we encourage you to apply.

Requirements:

  • Fluent German and English language skills (written and spoken)
  • Previous experience in IT support services, helpdesk, technical support, or customer service
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and the ability to work as part of a team

What We Offer:

Language Matters offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

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