Luxury Client Relations Specialist

1 week ago


London, Greater London, United Kingdom Valentino Full time
About Maison Valentino

Maison Valentino is a world-renowned luxury fashion brand that combines creativity and business expertise to create a unique and inclusive work environment.

Salary: £60,000 - £80,000 per annum

This competitive salary reflects the high standards of customer service and sales expected from our team members.

About the Role

We are seeking an exceptional Client Advisor to join our prestigious boutique on Sloane Street in London. This is an exciting opportunity for an experienced professional with a deep understanding of luxury customer service and a proven track record in sales.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Provide outstanding luxury customer service to our discerning clientele, ensuring their needs are met with mastery, creativity, uniqueness, and care.
  • Drive Sales and Exceed Targets: Leverage a strong client book to drive sales and exceed targets, demonstrating a business-minded approach with a solid understanding of key performance indicators (KPIs).
  • Cultivate Long-Lasting Relationships: Focus on clienteling by cultivating and maintaining long-lasting relationships with customers, continuously seeking new opportunities to enhance the customer experience and increase client engagement.
Qualifications:
  • Luxury Retail Experience: A proven history of achieving and exceeding sales goals in luxury retail environments.
  • Strong Clienteling Skills: The ability to build and sustain meaningful relationships with high-end clients, utilizing exceptional communication and interpersonal skills.
  • Business Acumen: Knowledge of KPIs and how to use them to drive business performance, with a proactive and dynamic approach to sales and client development.
About Working at Valentino

The Valentino ecosystem values inclusivity, equality, and diversity, providing a collaborative and supportive work environment where colleagues can thrive and grow professionally and personally.



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