Luxury Retail Client Service Specialist

2 days ago

London, Greater London, United Kingdom Mappin & Webb Full time

About Mappin & Webb

Mappin & Webb, a cornerstone of English high society for over 240 years, is renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design. As part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States, we are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering.

We have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e-commerce websites. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience.

This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience while building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. We love to wow our clients and make every interaction with us special and memorable.

About the Role

We are seeking a Luxury Retail Client Service Specialist to join our team. This is an exciting opportunity to work with a leading luxury brand and contribute to delivering exceptional client experiences. As a key member of our showroom team, you will be responsible for providing outstanding customer service, processing sales and administration efficiently, and developing your product knowledge and jewellery expertise.

Key Responsibilities

  • Provide exceptional customer service to our discerning clients
  • Process sales and administration efficiently, adhering to company procedures and security obligations
  • Develop and continually update your product knowledge and jewellery expertise
  • Assist the Showroom Manager in maintaining a smooth-running showroom environment
  • Work collaboratively with colleagues to achieve sales targets and deliver excellent client experiences

Requirements

  • Exceptional communication and interpersonal skills
  • Experience within hospitality or luxury retail
  • Ability to build rapport and long-lasting relationships with clients
  • Great understanding of what an exceptional client experience looks like
  • Experience of working within a high-performing team
  • Excellent organisational skills

What We Offer

  • A competitive salary of £25,000 - £30,000 per annum
  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

About Us

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering.

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