Stratford Administrator

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Role

We are seeking an experienced Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide ongoing support for the team.

Key Responsibilities

  • Respond to tenant inquiries regarding repair works and resolve queries in a timely and effective manner.
  • Utilize company systems to process orders accurately and ensure timely invoicing of clients.
  • Update the system with all interactions with residents, ensuring accurate and up-to-date records.
  • Process supervisory or trade reports to determine necessary actions to resolve repairs.
  • Resolve minor complaints at the initial point of contact.
  • Maintain logs and monitor variation requests.
  • Manage and respond to emails from contract mailboxes.
  • Address payment queries from both subcontractors and clients.
  • Collaborate with Supervisors and tradespeople to organize and schedule work.
  • Order necessary equipment for operatives' jobs.
  • Ensure all activity is logged and up-to-date in an accurate and timely manner.
  • Liaise with staff at customer sites to keep them informed of progress.
  • Adhere to and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

Requirements

  • Previous experience in an administrator role is desirable.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize tasks and meet tight deadlines.

Other Key Information

  • Working hours: 8am-5pm, Monday to Friday.

Benefits

  • 22 days annual leave, increasing with length of service.
  • Pension scheme.
  • Perkbox rewards.
  • Long service rewards.
  • Volunteering days.


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