Stratford Administrative Support Specialist
3 weeks ago
Role
We are seeking an experienced Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide ongoing support for the team.
Key Responsibilities
- Respond to tenant inquiries regarding repair works and resolve queries in a timely and effective manner.
- Utilize company systems to process orders accurately and invoice clients promptly.
- Update the system with all interactions with residents, ensuring seamless communication and record-keeping.
- Analyze supervisory or trade reports to determine necessary actions to resolve repairs.
- Resolve minor complaints at the initial point of contact.
- Maintain logs and monitor variation requests to ensure efficient workflow.
- Manage and respond to emails from contract mailboxes, prioritizing tasks and deadlines.
- Collaborate with Supervisors and tradespeople to organize and schedule work, ensuring timely completion.
- Procure necessary equipment for operatives, ensuring they have the necessary tools to perform their duties.
- Maintain accurate and up-to-date records of all activities.
- Communicate with staff at customer sites, keeping them informed of progress and updates.
- Adhere to and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
Requirements
- Previous experience in an administrator role is desirable.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks and meet tight deadlines.
Other Key Information
- Working hours: 8am-5pm, Monday-Friday.
Benefits
- 22 days annual leave, increasing with length of service.
- Pension scheme.
- Perkbox rewards.
- Long service rewards.
- Volunteering days.
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