Stratford Administrative Support Specialist

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Role

We are seeking an experienced Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide ongoing support for the team.

Key Responsibilities

  • Respond to tenant inquiries regarding repair works and resolve queries in a timely and effective manner.
  • Utilize company systems to process orders accurately and invoice clients promptly.
  • Update the system with all interactions with residents, ensuring seamless communication and record-keeping.
  • Analyze supervisory or trade reports to determine necessary actions to resolve repairs.
  • Resolve minor complaints at the initial point of contact.
  • Maintain logs and monitor variation requests to ensure efficient workflow.
  • Manage and respond to emails from contract mailboxes, prioritizing tasks and deadlines.
  • Collaborate with Supervisors and tradespeople to organize and schedule work, ensuring timely completion.
  • Procure necessary equipment for operatives, ensuring they have the necessary tools to perform their duties.
  • Maintain accurate and up-to-date records of all activities.
  • Communicate with staff at customer sites, keeping them informed of progress and updates.
  • Adhere to and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

Requirements

  • Previous experience in an administrator role is desirable.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize tasks and meet tight deadlines.

Other Key Information

  • Working hours: 8am-5pm, Monday-Friday.

Benefits

  • 22 days annual leave, increasing with length of service.
  • Pension scheme.
  • Perkbox rewards.
  • Long service rewards.
  • Volunteering days.


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