Stratford Administrative Assistant

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Role

We are seeking an experienced Administrator to join our Maintenance team in Stratford, supporting day-to-day administrative duties and providing ongoing support for the team.

Key Responsibilities

  • Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
  • Using company systems to process orders adequately in order to invoice clients.
  • Updating the system with all interactions with residents.
  • Processing supervisory or trade reports to determine action required to resolve repairs.
  • Resolution of minor complaints at call level.
  • Maintain logs and monitor variation request.
  • Maintain and action emails from contract mailboxes.
  • Answering payment queries of both sub contract and client.
  • Working with Supervisors and trades people to organise and schedule work.
  • Ordering equipment needed for the operatives job.
  • Keeping all activity logged and up-to-date in an accurate manner.
  • Liaising with staff at customer sites keeping them up-to-date with progress information.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Requirements

  • Previous experience in an administrator role (Desirable).
  • Excellent communication skills both verbal and written.
  • Ability to prioritize and meet tight deadlines.

Other Key Information

  • Working hours 8am-5pm Monday-Friday.

Benefits

  • 22 days annual leave which increases with length of service.
  • Pension.
  • Perkbox rewards.
  • Long service rewards.
  • Volunteering days.


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