Stratford Administrative Assistant
3 weeks ago
Role
We are seeking an experienced Administrator to join our Maintenance team in Stratford, supporting day-to-day administrative duties and providing ongoing support for the team.
Key Responsibilities
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintain logs and monitor variation request.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both sub contract and client.
- Working with Supervisors and trades people to organise and schedule work.
- Ordering equipment needed for the operatives job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Requirements
- Previous experience in an administrator role (Desirable).
- Excellent communication skills both verbal and written.
- Ability to prioritize and meet tight deadlines.
Other Key Information
- Working hours 8am-5pm Monday-Friday.
Benefits
- 22 days annual leave which increases with length of service.
- Pension.
- Perkbox rewards.
- Long service rewards.
- Volunteering days.
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