HR Services Team Lead

3 weeks ago


Birmingham, Birmingham, United Kingdom KPMG UK Full time

KPMG UK is looking for an experienced HR Services Team Lead to join our People Centre team. This exciting opportunity offers a competitive salary of £50,000 - £65,000 per annum, depending on experience.

The successful candidate will have a strong background in HR Shared Services, with excellent stakeholder management and handling escalations skills. They will also have experience of working within a busy contact centre environment and a good understanding of HR systems.

This role requires the ability to provide expert guidance to improve overall service delivery and develop and maintain process maps and reporting capability for the teams.

About KPMG UK:

KPMG is one of the world's largest and most respected consultancy businesses, providing audit, tax, and advisory services to clients across various industries. Our Business Services function operates from 20 UK locations and sits with KPMG Central Services.

We're proud to support the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've stood beside the institutions and businesses which make the UK what it is.

Key Responsibilities:

  • Provide expert guidance to improve overall service delivery
  • Develop and maintain process maps and reporting capability
  • Manage and coach internal resources to continually improve data and analytic capabilities

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