Service Operations Director

23 hours ago


Chesterfield, Derbyshire, United Kingdom Octane Recruitment Full time
Job Description

We are seeking an experienced Service Operations Director to oversee the service department within our Large dealer group. As a key member of the team, you will be responsible for managing the service department procedures, providing support and assistance to the Workshop Controller, and ensuring that all service reception and workshop control manage planned events.

The ideal candidate will have a background in the Light Vehicle aftersales sector and CSI focused, with experience working as a Service or Depot Manager within a Main Dealer. You will possess excellent communication skills, both face-to-face and via email and telephone, and be organized and methodical in your approach to problem solving.

In this role, you will be required to ensure warranty and R&M procedures are adhered to at all times, review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards, and deal with customer queries and complaints in a timely manner. Additionally, you will provide quality reports on time and consistent with the current standards, and manage, coach, and motivate employees to ensure targets and business objectives are met.

We estimate the salary for this position to be around £40,000 basic, with an OTE of 55k. If you are a motivated individual with excellent leadership skills and a passion for delivering exceptional results, we encourage you to apply.

Benefits:

  • Competitive salary and bonus scheme dependant upon skills and experience.
  • A life assurance plan and a company pension subject to T&Cs.
  • 25 days holiday rising with length of service plus bank holiday.
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers.
  • Preferential Service Rate.
  • Colleague Purchase Scheme.
  • Share Incentive Scheme.
  • Pension.
  • Enhanced Maternity & Paternity.


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