Service Operations Director

3 weeks ago


Chesterfield, Derbyshire, United Kingdom Probe UK Full time

Job Summary

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We are seeking an experienced Automotive Service Manager to lead our successful team in delivering exceptional customer service and quality outcomes while maintaining high productivity and efficiency targets.

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About the Role

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This key position involves managing diaries, ensuring work is completed to the highest standards, and providing excellent customer service at all times. The successful candidate will also be responsible for developing and mentoring staff, building a strong team ethos, and ensuring compliance with company policies.

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Key Responsibilities

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  1. Manage technician, support staff, and sales team diaries to achieve productivity and efficiency targets
  2. Ensure work is completed to the highest standards and on time
  3. Deliver exceptional customer service, resolving issues quickly and satisfactorily
  4. Develop and mentor staff to improve performance and engagement
  5. Build a strong team ethos and maintain employee engagement
  6. Ensure compliance with company, manufacturer, and health and safety policies
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Requirements

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  • Proven track record of effective scheduling and team leadership
  • Passion for delivering great customer service
  • High levels of literacy and numeracy
  • Good organisational and IT skills
  • Ability to maintain calm under pressure
  • An understanding of modern motor vehicle technology
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Benefits Package

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  • 23 days holiday plus bank holidays
  • £4,000 annual bonus paid quarterly
  • Life insurance cover and Profit Related Pay
  • Employee Assistance Programme and Full Training provided
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Location Information

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This role is commutable from Sheffield, Chesterfield, Sutton in Ashfield, Mansfield, Worksop, and Alfreton.



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