Technical Services Director
2 days ago
We are seeking a highly skilled and experienced Technical Services Director to join our team at AAG IT Services Ltd. As a key member of our team, you will be responsible for overseeing the technical services provided by our company, including IT project management, technical support, and training. You will work closely with our clients to understand their requirements and deliver solutions that meet their needs.
The ideal candidate will have experience in IT project management, technical support, and training, including cloud infrastructure and Microsoft products and services. They will also be responsible for planning and providing technical guidance and support to the engineers to ensure smooth and efficient delivery of projects and other work.
The salary for this position is estimated to be around £70,000 per annum, based on industry standards and the level of expertise required.
About Andy File Associates
Andy File Associates is a leading provider of IT services, with a strong focus on delivering high-quality solutions to our clients. Our team is dedicated to providing exceptional service and support to our customers, and we are committed to achieving the highest levels of customer satisfaction.
Job Responsibilities
- Oversee the technical services provided by our company, including IT project management, technical support, and training.
- Work closely with our clients to understand their requirements and deliver solutions that meet their needs.
- Plan and provide technical guidance and support to the engineers to ensure smooth and efficient delivery of projects and other work.
- Establish regular, clear, and consistent channels of communication at all levels within the organisation.
- Contribute to department/business improvement of knowledge.
- Responsibility for driving continuous improvement of project management processes and practices.
- Oversee the work of new client onboardings; utilising appropriate resource to gather technical information.
- Provide project reporting and communicate with all stakeholders.
- Proactively manage customer relationships to achieve high levels of customer satisfaction.
Required Skills and Qualifications
- Excellent time management skills to manage and organise a team and its workload to achieve company goals.
- Ability to manage conflict and make informed decisions by analysing information and by understanding commercial impact on both the client and AAG.
- Problem-Solving: Anticipating challenges and developing solutions to keep the project on track.
- Previous experience as a project engineer and/or project manager essential.
- Communication: Clear and effective communication with team members and stakeholders.
- Good knowledge of Windows Server, Virtual environments including VMWare, SQL Server, entire Microsoft stack, Networking LAN, WAN VPN and Wireless, Active Directory, Antivirus.
- Microsoft Azure IaaS.
- Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks being flexible and open to change as projects evolve.
- Relevant and current experience working in an IT Engineering background.
- Exceptional team working skills.
- A recognised qualification in project/programme management such as Prince 2 or APM is desirable but not essential.
Benefits
- 25 days plus stats hols.
- Pension.
- Westfield Health after 6 months.
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