Technical Support Analyst

6 days ago


Northampton, Northamptonshire, United Kingdom Erin Associates Full time
About the Role

We are seeking a highly skilled Application Support Analyst to join our vibrant Support team at Erin Associates. As a key member of our team, you will be responsible for providing top-notch support for our Oracle applications and ensuring the smooth operation of our Core Banking products.

Key Responsibilities
  • Provide expert-level support for Core Banking applications, including troubleshooting and resolving complex issues
  • Collaborate with cross-functional teams to ensure seamless integration and support of our applications
  • Develop and maintain detailed service support documentation to ensure knowledge sharing and consistency
  • Take ownership of critical applications and incidents, ensuring timely resolution and minimal downtime
  • Liaise with third-party vendors to resolve software issues and ensure optimal performance
Requirements
  • Minimum 4 years of experience in a similar role, with a strong background in Oracle databases, PL/SQL, and Java programming
  • Excellent organizational and communication skills, with the ability to work effectively under pressure in a fast-paced environment
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
  • Flexcube and/or OBDX experience highly advantageous
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and supportive organization that values career development and growth. We offer a competitive salary, excellent benefits, and a collaborative work environment that fosters innovation and excellence.



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