Technical Support Analyst

4 days ago


Northampton, Northamptonshire, United Kingdom More Recruitment Solutions Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Analyst to join our Operations team at More Recruitment Solutions. As a Technical Support Analyst, you will be responsible for providing 2nd level technical support to our customers, managing open tickets within Service Level Agreements (SLAs), and working closely with team members, customers, and suppliers to resolve issues and manage expectations.

Key Responsibilities
  • Providing technical support to customers via phone, email, or remote access
  • Managing and resolving technical issues in a timely and efficient manner
  • Collaborating with team members to resolve complex technical issues
  • Creating and updating knowledge base articles to improve customer support
  • Designing and implementing technical projects to improve customer experience
  • Staying up-to-date with the latest technical trends and technologies
Requirements
  • Minimum of 2 years of experience in a technical support role
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical skills, including Microsoft 365, Microsoft Azure, and Microsoft Windows
  • Ability to work independently and as part of a team
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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