Customer Service and Membership Manager

3 weeks ago


Haywards Heath, West Sussex, United Kingdom Places Leisure Full time

About the Role

We are seeking a highly motivated and experienced Customer Service and Membership Manager to join our team at Places Leisure. As a key member of our team, you will be responsible for driving membership numbers by creating a friendly, welcoming, and supportive environment for our customers.

Key Responsibilities

  • Support your team to deliver outstanding levels of customer service
  • Lead and coach the membership teams in the 'everyone a member' objective
  • Monitor personal and team sales performance and complete reporting requirements within deadlines
  • Ensure team members use sales tools and techniques documented in the Places Leisure Membership management manual

About You

We are looking for someone with experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge.

What We Offer

We offer a comprehensive benefits package, including a bonus scheme, full health and fitness membership, flexible working, and access to ongoing personal learning and development.



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